Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Returns must be initiated within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately to discuss your options. Items that do not meet these criteria will not be accepted for return.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with your return. Please ensure that you provide accurate information to avoid delays in processing your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit. If we agree to cover return shipping costs, we will provide specific instructions on how to proceed.
Processing Time for Returns
Once we receive your returned item, we will inspect it and notify you of the status of your return. Typically, you can expect to receive a response within 5-7 business days. If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including but not limited to items that have been used, items not in their original packaging, and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarification on the return eligibility of specific items.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as promptly as possible. Your satisfaction is important to us, and we aim to resolve any issues you may have with your order.