At Packnest Co, we strive to ensure that you are completely satisfied with your purchase. If you are not fully happy with your order, we are here to help with a simple and transparent return and refund process.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Items that show signs of use, damage caused by the customer, or missing packaging may not be eligible for return.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return period. Include your order details and reason for return. Our team will guide you through the next steps.
Once your return request is approved, you will be provided with instructions on how to send the item back.
Refund Policy
After we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed within 5–7 business days. Since we operate on a Cash on Delivery basis, refunds will be issued through a mutually agreed method such as bank transfer or mobile wallet.
Exchange Policy
If you receive a defective or incorrect item, you may request an exchange within 7 days of delivery. We will arrange a replacement at no additional cost once the issue is verified.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with clear photos as proof. This helps us resolve the issue quickly.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or other considerations. These will be clearly mentioned on the product page, if applicable.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please contact us at [email protected] for assistance.
Contact Us
If you have any questions about our Refunds and Returns Policy, feel free to reach out to us at:
Email: [email protected]